Privacy Policy

Last Updated: 27 August 2026

Winbox MY respects the privacy of visitors and members who use our website and related platform services. This Privacy Policy explains what information may be collected, how that information may be used and the steps taken to support the privacy and security of member data.

By accessing or using Winbox MY, you acknowledge the practices described in this Privacy Policy.

What Information May We Collect?

The information collected depends on how you use the platform.

This may include:

• Name and account information

• Mobile number and contact details

• Username or member ID

• Account verification information

• Login and account activity

• Device and browser information

• IP address

• Deposit and withdrawal information

• Wallet or payment-related details

• Promotion and reward activity

• Customer support messages

• Website usage and interaction data

Some information is provided directly by you, while other information may be collected automatically when you access the website.

How Do We Use Your Information?

Information may be used to:

• Create and manage your account

• Confirm account ownership and verification

• Maintain login and platform access

• Process account-related transactions

• Provide customer support

• Manage promotions and member rewards

• Detect unusual or unauthorised activity

• Improve website functionality and usability

• Maintain platform security

• Analyse website performance

• Respond to account or privacy-related requests

• Meet applicable operational or legal requirements

We aim to use personal information only where it is relevant to operating, maintaining and improving the platform.

Account And Verification Information

Certain platform features may require members to provide information for account verification.

This helps confirm account ownership, reduce duplicate accounts and support account recovery when necessary.

Members should provide accurate information and keep their registered contact details current.

Cookies And Similar Technologies

Winbox MY may use cookies and similar technologies to support website functionality.

Cookies may be used to:

• Keep users signed in

• Remember preferences

• Maintain website sessions

• Understand how visitors use the website

• Improve navigation and performance

• Support analytics and security features

You can control or remove cookies through your browser settings. Disabling some cookies may affect certain website functions.

Device And Usage Information

When you access Winbox MY, technical information may be collected automatically.

This can include:

• Browser type

• Device type

• Operating system

• IP address

• Referring pages

• Pages visited

• Session information

• Date and time of access

This information helps us understand platform usage and identify technical or security issues.

Payment And Transaction Information

Account activity involving deposits, withdrawals or wallet services may require transaction-related information.

The information processed depends on the payment or wallet method used.

Members are responsible for checking that payment, wallet and account details are accurate before submitting a transaction.

How Do We Protect Account Information?

Winbox MY uses administrative and technical measures intended to reduce unauthorised access to member accounts and information.

Members also play an important role in account security.

You should:

• Keep your password private

• Never share verification codes

• Avoid sharing your member account

• Use accurate contact information

• Sign out on shared devices

• Report suspicious account activity promptly

No online system can guarantee complete security, so members should continue using reasonable precautions when accessing their accounts.

Third-Party Services

Winbox MY may use third-party providers to support functions such as:

• Hosting

• Analytics

• Payment processing

• Wallet services

• Customer support

• Website security

• Technical infrastructure

These providers may process information required to perform their services.

Third-party services may operate under their own privacy policies and terms.

External Links

The website may contain links to other websites or services.

Winbox MY is not responsible for the privacy practices, security or content of external websites that operate independently from this platform.

Members should review the policies of any third-party website they choose to visit.

How Long Is Information Kept?

Information may be retained for as long as reasonably necessary to:

• Maintain an active account

• Complete transactions

• Resolve account enquiries

• Maintain security records

• Prevent misuse or duplicate accounts

• Meet applicable operational or legal requirements

Information that is no longer required may be deleted, anonymised or retained only where necessary.

Your Privacy Requests

Members may contact customer support regarding personal information connected to their account.

Depending on the request, account verification may be required before information can be accessed, corrected or changed.

This helps prevent another person from making changes to your account without permission.

Children's Privacy

Winbox MY is intended only for users who meet the applicable legal age requirements in their jurisdiction.

The platform is not intended for use by minors.

Parents and guardians should take reasonable steps to prevent children from accessing member accounts, payment information or login credentials.

Changes To This Privacy Policy

We may update this Privacy Policy when platform features, account processes, legal requirements or data practices change.

The latest version will be published on this page with the updated date shown at the top.

Continued use of the website after an update means the revised policy will apply to future use.

Contact Us

If you have questions about this Privacy Policy, your account information or a privacy-related issue, contact Winbox MY customer support through the support channels provided on the website.