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Terms And Conditions

Last Updated: 27 August 2026

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These Terms and Conditions govern access to and use of the Winbox MY website, member accounts, promotions and related platform services. By accessing, registering or using the platform, you agree to follow these Terms and Conditions.

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Eligibility

You must meet the legal age requirement that applies in your jurisdiction before using Winbox MY. You are responsible for ensuring that accessing or using the platform is permitted under the laws and regulations that apply to you. You should not use the platform if doing so would violate applicable local requirements.

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Account Registration

Members must provide accurate information when creating an account. You are responsible for:

  • Using your own account details

  • Keeping registration information accurate

  • Maintaining access to your registered mobile number

  • Completing required verification

  • Keeping your password secure

  • Reporting suspected unauthorised access

You should not create an account using false, misleading or another person's information.

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One Member, One Account

Account use is intended for the registered member. Creating duplicate accounts to gain additional bonuses, bypass account restrictions or manipulate promotional systems may result in account review or promotional rewards being removed. Accounts should not be sold, transferred or shared with another person.

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Login And Account Security

You are responsible for maintaining the confidentiality of your login credentials. Do not share:

  • Passwords

  • OTP codes

  • Verification codes

  • Account recovery information

  • Wallet security information

Additional verification may be requested if unusual login activity, account recovery attempts or security concerns are detected.

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Deposits

Deposits should be made using supported payment or wallet methods connected to your account. Before completing a deposit, check:

  • Payment details

  • Wallet information

  • Deposit amount

  • Supported currency

  • Any applicable promotion requirements

Incorrect information may affect the processing of a transaction.

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Withdrawals

Withdrawal requests are subject to account verification, transaction review and the requirements shown on the platform. Members should ensure that withdrawal details are accurate before submitting a request. Additional checks may be required where account information, payment information or activity requires verification.

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Cryptocurrency And USDT

Where cryptocurrency payment options are available, members are responsible for checking the wallet address, network and transaction details before transferring funds. Blockchain transactions may not be reversible once confirmed. The value of cryptocurrency may also change over time. Winbox MY is not responsible for losses caused by sending funds to an incorrect wallet address or unsupported blockchain network entered by the member.

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Promotions And Bonuses

Winbox MY may offer promotions, free credit, welcome rewards, milestone rewards or other member campaigns. Each promotion may have its own:

  • Eligibility requirements

  • Deposit requirements

  • Turnover conditions

  • Eligible games

  • Reward limits

  • Claim period

  • Verification requirements

  • Campaign duration

Members should review the specific promotion terms before participating.

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Promotion Abuse

Promotional rewards are intended for genuine eligible members. The following may result in a promotion being reviewed, restricted or cancelled:

  • Duplicate accounts

  • False registration information

  • Coordinated account activity

  • Attempts to manipulate turnover

  • Technical exploitation

  • Misuse of referral systems

  • Other activity intended to obtain rewards unfairly

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Turnover Requirements

Certain promotions may require qualifying turnover before rewards, withdrawals or promotional conditions are completed. The required turnover depends on the individual promotion. Members should check the applicable campaign terms rather than assuming the same turnover requirement applies to every bonus.

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Game Access

Winbox MY may provide access to different game categories, providers and platform features. Game availability, rules and functionality are determined by the relevant game or platform configuration. Members should understand the rules of a game before participating.

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Technical Errors

If a technical malfunction, incorrect display, system error or processing issue affects account activity, Winbox MY may review the affected activity before confirming the final result. Members should contact customer support if they notice a transaction, reward or account result that appears incorrect.

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Prohibited Activity

You must not use Winbox MY to:

  • Access another person's account

  • Submit false account information

  • Manipulate games or promotions

  • Attempt to bypass platform security

  • Exploit software errors

  • Use unauthorised automated systems

  • Interfere with website functionality

  • Conduct unlawful activity

  • Misuse payment or wallet services

Suspicious activity may result in additional account review.

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Member Responsibility

You are responsible for decisions made through your account. This includes checking:

  • Account information

  • Deposits

  • Withdrawals

  • Wallet addresses

  • Promotion requirements

  • Game rules

  • Login security

  • Transaction history

Review important information before confirming an action.

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Website Availability

Winbox MY aims to maintain stable access to the website and member platform. Temporary interruptions may occur because of:

  • Maintenance

  • Software updates

  • Server issues

  • Network problems

  • Third-party service interruptions

  • Security work

Platform access may be temporarily restricted when technical work is required.

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Intellectual Property

Website branding, logos, graphics, layouts, written content and other original material may be protected by applicable intellectual property rights. Content should not be copied, reproduced, republished or redistributed without appropriate permission.

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Third-Party Services And Links

The platform may connect with external payment providers, wallet services, game providers or other third-party services. These services may have their own terms and policies. Winbox MY is not responsible for independently operated third-party websites.

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Responsible Use

Members should use the platform as entertainment and remain aware of the time and money they spend. Avoid using money intended for essential expenses and do not attempt to recover previous losses by increasing spending. Additional responsible gaming information is available on the Responsible Gaming page.

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Account Review And Restrictions

An account may be reviewed where there are concerns relating to:

  • Security

  • Verification

  • Duplicate accounts

  • Promotion abuse

  • Payment activity

  • Unusual account behaviour

  • Breach of these Terms and Conditions

Additional information may be requested before account activity can continue.

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Changes To These Terms

Winbox MY may revise these Terms and Conditions when platform features, promotions, security practices or operational requirements change.

The latest version will be published on this page. Continued use of the platform after an update means the revised Terms and Conditions will apply to future use.

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Contact And Support

If you have questions about your account, transactions, promotions or these Terms and Conditions, contact Winbox MY customer support through the official support channels available on the website.

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Customer Support: support@winbox88casino.com


WhatsApp Hotline: +60 11-1157 1552

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